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Where to find a good credit counselor

If you're buried in bills, you need professional help from a reputable credit counselor who can review your finances and help you get out of debt.

Unfortunately, there are a lot of bad credit counselors out there, looking to profit from your problems.

That's why we recommend members of the National Foundation for Credit Counseling, the nation's biggest and oldest credit-counseling organization.

Its 120 member agencies abide by a set of professional and ethical standards that have served many individuals and families well for the past 50 years.

Here's where to find a credit counselor in your area. Use the "Zip Code Search" to get a list of nearby agencies. Click on the individual agencies to find everything from fees to office hours.

A good credit counselor will thoroughly evaluate each client's income and expenses before recommending a debt reduction plan.

Many consumers are surprised to find that they can catch up on their bills by simply spending a little less, managing their cash more wisely or taking on a part-time job.

For consumers with more serious problems, NFCC members can establish a debt management plan.

That requires the credit counselor to negotiate with your creditors to write off part of what you owe and establish a realistic, 36- to 60-month repayment schedule to retire the balance.

In many cases, the counselor also persuades credit card issuers and bill collectors to reduce or waive many of the late fees and other penalties they've imposed.

Whatever the plan, a good credit counselor can put an end to harassing phone calls and help re-establish your credit after you're out of debt.

The fees will be modest. Many NFCC members charge nothing to review your finances and less than $100 to establish a debt management plan.

Kimberly Perez, for example, was fresh out of college with $18,000 in credit card bills when she went to an NFCC member in Corpus Christi, Texas.

As with most debt management plans, Perez wrote a single monthly check to the agency. It divvied up that money among her creditors based on a repayment plan it negotiated with them.

That help cost $1,200, or a little more than 6% of what Perez owed. Those fees weren't based on the size of her debt. The bills could have been bigger, but the cost would have been the same.

Contrast that with how much Kathleen Grogan paid a non-NFCC credit counseling company she found in the Connecticut phone book.

Its debt management plan helped her pay off $180,000 in credit card bills, wiping out $110,000 of that in negotiations with her creditors and establishing an affordable repayment plan for the remaining $91,000.

But Grogan was charged 12% of her debt, or $21,600.

She was also lucky. At least her debt reduction company did its job. Many credit counselors not affiliated with the NFCC have left trusting consumers saddled with more debt -- not less.

We have heard so many stories about unscrupulous companies that take their clients' money and never pay their creditors. Or pay too little. Or don't make payments on time.

Here's one we saw in the Albuquerque Journal:

Photany Sattanak, a local waitress, received a call from a Florida company offering to help her pay off $3,200 in credit card debt.

Each month the company took $120 from her bank account, kept $38 -- or a whopping 32% of that -- in fees, and supposedly passed the rest along to her credit card company. It promised she'd be debt-free within four years.

But after making more than three years' worth of payments, Sattanak got a call from her credit card company saying she owed $3,753 -- hundreds more than the original amount.

The debt reduction company had repeatedly missed the payment deadline, she was told, running up hefty late fees and other penalties. Despite repeated complaints, her credit counselor offered no help or refund.

"It was scary what they did to me," Sattanak told the Journal.

That's why bad credit counseling can be worse than no credit counseling. Make the right choice. Go to an agency affiliated with the NFCC.

By the editors of Interest.com

interest.com

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